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Privacy Policy

This Privacy Policy does not apply to the practices of third parties that A Little Bird does not own or control, or to individuals that A Little Bird does not employ or manage. These include Third Party Businesses that A Little Bird has a relationship with (collectively, the “Third Parties”) and Service Providers that help us provide the service you have requested (collectively, the “Service Providers”).

The information we collect

Types of information

Personal Information. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, postal address, telephone number, or email address. If you submit any Personal Information relating to other people to us or to our service providers in connection with our website, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Other Information. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information, information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of our website and for other purposes described below.

IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. We use IP Addresses to calculate usage levels of our website, help diagnose problems with its servers, administer our website, and monitoring the regions from which you navigate to on our website.

How information is collected

Personal Information. We and our service providers may collect Personal Information in a variety of ways, including:

Through our website: We may collect Personal Information through our website, e.g., when you request a free comparison.

Offline: We may collect Personal Information from you offline, such as during phone calls with our support team, or when you contact us.

Through You: We may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of our website. Note that there is no legal obligation for you to provide us with Personal Information and any information collected by us will be provided by you at your own will and with your consent.

Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, social media platforms, as well as from other third parties.

Other Information. We may collect Other Information in a variety of ways, including:

Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the website you are using. This information is typically used to identify and repair technical compatibility issues, such as browser malfunction, that a user may have experienced on visiting one of our sites.

Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information. We may use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites.  To do so, these companies may place or recognise a unique cookie on your browser (including through the use of pixel tags and web beacons).  We do not recognise automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions. We also use web analytics services, such as Google Analytics and mouseflow. Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies and similar technologies to analyse how users use the Domains. The information generated about Domain usage (including your shortened IP address) is transmitted to Google in the U.S. This information is used to evaluate visitors’ use of the Domain, compile statistical reports on Domain activity, and provide other services related to the Site and Internet use. Google may also collect information about Domain visitors’ use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.

Mouseflow’s Analysis Service is a web analytics service that gives us data about where users are clicking on our site. You can visit their privacy policy at: https://mouseflow.com/privacy/ and their opt-out feature at:  https://mouseflow.com/opt-out/

By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the website (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

How Does A Little Bird Use Personal Information?

We may use Personal Information:

To provide the service that you have requested, including quotes, rates, calculations, and other requested information. Where applicable, these will be sent directly from, what we believe to be, the most appropriate Providers, Funders and Intermediaries.

To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies. To communicate with you and provide you with relevant. customer service.

To send you information directly relevant to your enquiry, including via email and SMS in compliance with applicable laws, that we believe may be of interest to you.

To personalise your experience on the Sites by presenting products and offers tailored to you.

To allow you to participate in limited reward programs and similar promotions and to administer these activities. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Sites and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Protection of A Little Bird and Others:

We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce or apply our conditions of use and other agreements; (e) to protect our operations or those of any of our Affiliates; (f) to allow us to pursue available remedies or limit the damages that we may sustain; and (g) to protect the rights, privacy, property, or safety of A Little Bird, our employees, our Affiliates, our users, or any other person or entity. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Your Right to be Forgotten. How Long Will A Little Bird Hold Your Information For?

Your personal information will be held by A Little Bird to provide the service that you have requested.Such information will be held until it is no longer necessary in relation to the purposes for which it was collected, or otherwise processed.You have the right to obtain from A Little Bird the erasure of personal data without undue delay and A Little Bird shall have the obligation to erase personal data without undue delay. If you would like to access, correct, amend, remove or limit the use or disclosure of any Personal Information about you that has been collected and stored by A Little Bird, please notify us at contact us page so that we may consider and respond to your request in accordance with applicable law.

How Does A Little Bird Use and Disclose Other Information?

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.
In some instances, we may combine Other Information with Personal Information (such as combining your name with your organisation’s publicly held information). If we do, we will treat the combined information as Personal Information for as long as it is combined.

How Does A Little Bird Secure Personal Information About Me?

We have implemented organisational, technical, and administrative measures to protect Personal Information within our organisation, including security controls to prevent unauthorised access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference and unauthorised access, modification and disclosure, you should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is, therefore, always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure please notify us immediately.

How Can I Access, Correct, Amend or Remove Information About Me?

If you would like to access, correct, amend, remove or limit the use or disclosure of any Personal Information about you that has been collected and stored by A Little Bird, please notify us at contact us page so that we may consider and respond to your request in accordance with applicable law.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your request within 45 days.
Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such access, change or deletion.

What Choices Do I Have?

You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you. You may opt-out of receiving marketing messages from A Little Bird or our Affiliates by sending an email to contact us page, or by unsubscribing through the unsubscribe or opt-out link in an email. We will try to comply with your request(s) as soon as reasonably practicable.

Can Children Use A Little Bird’s Sites?

The Sites are not intended for minors under the age of 18. A Little Bird does not knowingly or specifically collect information about minors under the age of 18. If you believe that we have mistakenly or unintentionally collected such information, please notify us at contact us page so that we may delete the information from our servers.

Other Non-A Little Bird Sites

The Sites may permit you to link to other websites on the Internet through direct links or through applications such as “share” or “Like” buttons, and other websites likewise may contain links to the Sites. The information practices or content of such other websites is governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information may be collected and used.
Similarly, please note that we are not responsible for the collection, use and disclosure policies and practices (including the data security practices) of other organisations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with the Apps or the Social Media Pages.

Sensitive Information

We ask that you do not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.

Changes to this Privacy Policy

A Little Bird may amend this Privacy Policy from time to time. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

General Data Protection Regulation.

A Little Bird complies with the General Data Protection Regulation (“GDPR”). If there is any conflict between the terms in this privacy policy and GDPR, the GDPR shall govern. To learn more about the GDPR, visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/ .

International Transfer of Data

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, including the United States, Australia, Germany, Ireland, Israel, Japan, and the UK, which may have different data protection rules than those of your country or the country in which you were located when you initially provided the information.

Questions, Queries, Concerns or Complaints

Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at contact us page. As email communications are not always secure, please do not include sensitive information in your emails to us.
A Little Bird will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

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